Refund policy

RETURN & REFUND POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at lumirise26@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lumirise26@gmail.com.

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This 15-day window does not limit any statutory right you may have to a repair, replacement, or refund for a faulty or misdescribed product under the consumer protection laws applicable in your country of residence.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as personal care goods (for hygiene reasons) and custom or personalized products. We also do not accept returns for hazardous materials, flammable liquids, or gases. This exclusion does not apply to items that are defective or not as described, where applicable consumer protection law grants you a right to a remedy regardless of these exclusions.

SALE ITEMS & GIFT CARDS

Items purchased on sale and gift cards are final sale and not eligible for return, except where the item is defective or as otherwise required by applicable law.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection law. You may inspect the product during this period as you reasonably would in a physical store. To be eligible, your item should be returned in the condition it was received, without excessive use beyond what is necessary to establish its nature and function. You'll also need the receipt or proof of purchase.

This 14-day EU cooling-off period applies independently of, and is not reduced by, our standard 15-day return policy above.

REFUNDS

Once we've received and inspected your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at lumirise26@gmail.com.

STATUTORY RIGHTS

Nothing in this policy affects your statutory rights as a consumer under the laws of your country or region of residence, including any mandatory rights to repair, replacement, or refund for goods that are defective, not fit for purpose, or not as described.