Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are processed within 3 business days after payment is confirmed. Business days do not include weekends or public holidays. During high-demand periods (such as sales or promotions), processing may take slightly longer — we will notify you by email if there is a significant delay.

SHIPPING TIMES
Once your order has shipped, delivery typically takes 9–12 business days, depending on your location and local customs processing. These are estimated delivery times and are not guaranteed.

We currently ship worldwide. Please note that delivery times may vary for remote areas or during periods of high shipping volume, customs delays, or events outside our control (including but not limited to weather, strikes, or carrier disruptions).

TRACKING YOUR ORDER
You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched. Please allow up to 48 hours for tracking information to update after you receive this email.

SHIPPING COSTS
Shipping costs are calculated and displayed at checkout, unless otherwise stated in an active promotion. [Adjust this line to reflect your actual policy — e.g., "We offer free shipping on all orders" or "Free shipping on orders over $X" if applicable.]

CUSTOMS, DUTIES & TAXES
For international orders, your order may be subject to import duties, taxes, and customs fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country.

We recommend contacting your local customs office for current charges before placing your order.

ADDRESS ACCURACY
Please ensure that your shipping address is complete and accurate at checkout. LumiRise™ is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to reship the order.

LOST OR DELAYED PACKAGES
If your order has not arrived within the estimated delivery window, please contact us at lumirise26@gmail.com so we can look into it with the carrier. While we are not liable for delays caused by the shipping carrier or customs processing, we will make reasonable efforts to assist in locating your package or resolving the issue.

MULTIPLE ITEMS
If you order multiple items, they may be shipped separately and could arrive in different packages or at different times, depending on stock availability and shipping origin.

DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon arrival. If your item arrives damaged or defective, contact us at lumirise26@gmail.com within a reasonable time of delivery so we can evaluate the issue and make it right, in accordance with our Return & Refund Policy [LINK].

QUESTIONS
If you have any questions about our shipping policy, please contact us at:

LumiRise™ (a brand of Trisomy21 Inspirations LLC)
lumirise26@gmail.com
8206 Louisiana Blvd NE, STE A #7881, Albuquerque, NM 87113
+599 9697 2262

This Shipping Policy does not affect your statutory rights as a consumer under the laws of your country or region of residence.